Questions? We've Got Answers.
The quick answers to what new clients ask most — from pricing and scheduling to what we bring on cleaning day.
Pricing & Booking
How do you price a cleaning?
Quotes are based on your home's size, the service type, and its current condition. Every estimate is flat-rate, free, and no-obligation — the number we quote is the number you pay. Recurring clients save 10% bi-weekly or 15% weekly on every visit.
How do I book, reschedule, or cancel?
Book through our contact form, by phone at (555) 234-5678, or by email at hello@freshflowclean.com. Reschedules and cancellations are free with 24+ hours notice. There are no contracts — you're never locked in.
Which areas do you serve?
FreshFlow covers the greater Atlanta metro, including Midtown, Buckhead, Decatur, Sandy Springs, Marietta, Roswell, and surrounding communities. If you're not sure whether we reach your neighborhood, just ask.
What We Clean
What's included in a standard cleaning?
Kitchens (counters, sink, appliance exteriors, floor), bathrooms (toilet, tub/shower, sink, mirrors, floor), bedrooms (dusting, vacuuming, bed making), and all common areas (dusting, vacuuming, mopping). Deep cleans and move-in/out services include additional detail work — see our Pricing page for a full breakdown.
Do you offer commercial cleaning?
Yes. We clean offices, retail spaces, medical and dental suites, and small commercial buildings. Plans are tailored to your space and schedule, and we're flexible on timing — during, after, or before your business hours.
On Cleaning Day
Do I need to be home when you clean?
Not at all — most clients aren't. You can leave a key, share a lockbox code, or set up smart lock access. Every team member is insured, bonded, and background-checked, so your home is in safe hands. You're always welcome to be there if you prefer.
What cleaning products do you use?
We use eco-friendly, non-toxic products that are safe for kids, pets, and people with sensitivities. If you have allergies or prefer specific brands, we'll gladly accommodate — just let us know ahead of your first visit.
Do you bring your own supplies and equipment?
Yes — everything comes with us: commercial-grade vacuums, mops, microfiber cloths, and all products. You don't need to stock or prepare anything. If you'd prefer we use your supplies or vacuum instead, just say the word.
Trust & Peace of Mind
Are your cleaners insured, bonded, and background-checked?
Every FreshFlow team member passes a full background check, is trained in-house, and is covered by our $1M liability and bonding policy. Your home and belongings are protected on every visit.
What if I'm not happy with the cleaning?
We guarantee our work 100%. If anything falls short, tell us within 24 hours and we'll send a team back to re-clean it — free of charge, no questions asked.
Still Have a Question?
Reach out and we'll get back to you within one business day — no pressure, no sales pitch.